BOP TOY · Order Cancellation Policy

We're thrilled you chose a BOP TOY friend! While we'd be sad to see you go, we understand plans change. Here's how cancellations work.

Before Shipment (Order Not Yet Dispatched)

Changed your mind? No worries.
If you contact us within 24 hours of placing your order, we will issue a full refund — no questions asked.

After 24 hours, a small 5% restocking fee applies to cover processing and restocking efforts.

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After Shipment (Order Already in Transit)

Your package is already on its way!
Once your order has been dispatched, we are unable to cancel it mid-transit. However, you still have two options:

1. Refuse delivery — mark it "Return to Sender" when the carrier attempts delivery.
2. Receive the package and then initiate a return via our standard 14-day return policy (unopened items only).

For further assistance, email us after delivery and we will guide you through the next steps.

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How to Submit a Cancellation Request

Simply email our Customer Care Team at service@boptoy.com with:

• Your Order Number
• The subject line: "Cancellation Request – [Order Number]"

We typically respond within a few hours during business days. You can also reach us via live chat on our website.

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Why BOP TOY Customers Stay Happy

• Handpicked for quality & safety — all toys meet EU/US testing standards
• 14-day return policy for unopened items (including blind boxes and plush)
• Friendly, human support — we actually read every email