Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Shipping Rates & Delivery Time

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1–5 business days after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

The following delivery time includes processing time:

Shipping Methods and Costs

We offer free shipping on all orders over $49. For orders under $49, a flat shipping fee of $9.90 will be applied at checkout. Estimated delivery time is 6–12 business days after dispatch. Shipping methods include Wanb, YANWEN, 4PX and others, but at this time, we do not allow customers to choose a specific shipping carrier. Orders shipped via YANWEN will be handed off to USPS or ONTRAC for final delivery.

Delivery Timeframe

How Can I Track My Order?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information becomes available.

You will also be able to track your order in your account.

Tax and Duties

All logistics fees are inclusive of taxes, and customers do not need to pay any additional import duties. However, customers are obliged to cooperate with customs inspections if their packages are selected for inspection. If customers need to return the products, they will be responsible for any taxes incurred.

Please note that import taxes may still apply in certain regions:

Taxes and fees charged shall be interpreted by the EU organizations.

How to Change My Delivery Address?

Once you realize your delivery address is wrong, please contact our Customer Care team immediately at service@boptoy.com. We will help to change your delivery address before dispatch. Please kindly note that we cannot change the address once the item has been dispatched.

Is My Package Discreet?

Please don't worry about whether people will know what you purchased. We take your privacy seriously — 100% discreet packaging. Each order will be shipped in plain packaging with no reference to the contents inside. No one will know what wonderful toys you've ordered.