Return & Refund Policy

BOP TOY · Happiness Promise

Every toy deserves a happy home — we’re here to make sure yours fits just right.

14-Day Return Policy

We want you to love every BOP TOY purchase. If something isn’t quite right, you may return unopened items within 14 days of delivery for a full refund or exchange.

Important conditions:

  • Items must be unused, with original packaging and all accessories included.
  • For hygiene and safety reasons, opened plush toys and stress-relief squishies cannot be returned unless defective.
  • Blind boxes: once the seal is broken, returns are not accepted. However, we may offer an exchange for the same series (unopened box only).

Please note: Make sure your toys are free of stains, food residue, or pet hair before returning. Thank you for helping us keep every toy fresh for the next child.

Blind Box & Surprise Toys

When purchasing multiple blind boxes, please be aware:

  • Each box contains a random item — we cannot guarantee specific characters or prevent duplicates.
  • If you are collecting a particular series, we recommend visiting our upcoming “BOP Swap Community” (launching soon).
  • For whole-box purchases: if any box appears empty or significantly underfilled, contact us within 48 hours of delivery.

Stress-relief toys / squishies: If your item arrives deflated, torn, or malfunctioning, we will gladly replace it or issue a full refund.

Order Cancellation

Cancellation window: You may cancel your order free of charge within 24 hours of placement, provided the package has not yet been shipped.

Once the parcel is in transit, the order cannot be cancelled. If you need to change the address or redirect the shipment, please contact us immediately — additional shipping charges may apply.

How to Initiate a Return

  1. Email our support team at service@boptoy.com with the subject line: “Return Request – [Your Order Number]”.
  2. Attach clear photos or a short video showing the condition of the item (especially if damaged or incorrect).
  3. We will respond within 1 business day with a return address and step-by-step instructions.
  4. Once shipped, please share the tracking number so we can monitor the return.

Every return must include the original packaging, any certificates, cards, or stickers, and be securely sealed (please avoid loose items inside the box).

Defective / Wrong Items

Wrong item received?
Contact us within 48 hours. We will ship the correct product immediately and include a $5 store credit as our apology.

Damaged during transit?
Send photos/video to service@boptoy.com. We will replace the item or fully refund you — no questions asked.

Care tips for your BOP toys:

  • Plush dolls: Machine washable in a laundry bag (cold water), air dry only.
  • Squishies / silicone toys: Wipe clean with a damp cloth; avoid prolonged sun exposure.
  • Blind box figures: Dust gently with a soft brush to keep them vibrant.

Shipping & Refund Details

  • Non-defective returns: The customer is responsible for return shipping costs.
  • Our error / quality issues: We cover the return shipping cost (up to $10 reimbursement).
  • Refunds are processed within 5–10 business days after we receive and inspect the returned item.
  • International orders: we provide customs documentation upon request, but cannot control duties, taxes, or border delays.

Most orders ship within 1–3 business days with full tracking. Tracking details will be emailed to you automatically.

Need Help? We’re Here.

Email: service@boptoy.com — we reply within 24 hours, including weekends.

Live chat: Available Monday – Friday, 9:00 AM – 6:00 PM (GMT+8). Look for the chat bubble at the bottom right of this page.

Whether you have a question about sizing, material safety, or tracking, our BOP crew is always happy to assist.